Case Study ABAX

Maurice Winter-Ochs, Head of IT

“plug&hire takes a significant load off our team.”

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Relieve the workload on employees with an AI-powered call center

Initial situation

The company wanted to reduce the workload on its internal staff while ensuring that ABAX remained available at all times—including on weekends, holidays, or in the event of technical issues.

Challenge

The introduction of voicebots was uncharted territory: prompts had to be carefully crafted, tested, and optimized. At the same time, it was clear that a phone assistant only delivers real value if it is easy to understand and the data quality is high.

Solution with plug&Hire

  • AI agents answer calls, conduct structured phone conversations, and take notes during calls
  • Results are sent via email to the appropriate individuals or processed further via webhooks and workflows
  • Flexible control: Bots can be trained and customized independently
  • Easy contact mapping via webhooks and email
  • Fast support & close collaboration with the plug&hire team

Results

Reducing the workload on employees through automated calls

Available 24/7—even during outages

Save time with call summaries and reports

High flexibility in campaign management

  • Flexible Phone AI

    “The AI phone agents can be used in a wide variety of scenarios, as they can be trained to handle any type of information. This allows me, as a customer, to handle, customize, and optimize a great deal on my own, giving me full control over my campaigns and bots at all times.”
    Maurice Winter-Ochs
    Head of IT, ABAX

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